Refund policy

Return & Refund Policy

At Azan Treads, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Return Policy

We offer a 12-24 hours return policy,

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned with all original tags, packaging, and accessories.

  • Be accompanied by the original receipt or proof of purchase.

How to Request a Return

To initiate a return, please contact us at:

Email: rafiqueabubakar92@gmail.com

Please include:

  • Your Order Number

  • Your Full Name

  • The reason for the return

  • Photos (if the item is damaged or incorrect)

Once your request is approved, we will provide you with the return instructions.

Return Address:

[Insert Your Return Address Here]

Please note that returns sent without prior approval will not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

Contact us within 12 hours of receiving your order by emailing rafiqueabubakar92@gmail.com with clear photos of the issue. We will review your claim and arrange a replacement or refund if applicable.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Personal care items that have been opened or used

  • Products damaged due to misuse or improper handling by the customer

Exchange Policy

If you wish to exchange an item for a different size, color, or product, please contact us within 24 hours ** of delivery**.

Exchanges are subject to product availability.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval status.

If your refund is approved, it will be processed within 5–10 business days through the original payment method where applicable.

For Cash on Delivery (COD) orders, approved refunds will be transferred to your bank account or JazzCash/Easypaisa account after verification.

Please note that shipping charges are non-refundable, except in cases where we shipped the wrong or a defective item.

Need Help?

If you have any questions regarding returns or refunds, please contact us:

Email: rafiqueabubakar92@gmail.com

Thank you for shopping with Azan Treads.